Email support
For account and purchase questions, write to [email protected]. Never include passwords, Twitch tokens or private keys, nothing here ever requires them.
To speed things up, include your Twitch name, your device and system version, and, for anything about a purchase, the receipt number from Apple or Google.
Community Discord
For general questions and help from other users, there is the JilChat Discord. It is also where the beta builds and release announcements go out.
Bugs are best reported through the feedback form inside the app: it attaches device and version details automatically, which would otherwise have to be asked for.
Delete your account
In JilChat, open Settings and choose “Delete JilChat Account”. That removes the JilChat account and its associated server data. Your Twitch account is untouched, and an active Apple or Google subscription is not cancelled by it.
If the app is no longer installed, email [email protected] with your Twitch login, or use the form on the account deletion page.
Frequently asked questions
How do I cancel JilChat Pro?
A subscription is cancelled where it was bought, not with us: on iPhone under Settings → Apple Account → Subscriptions, on Android in the Google Play Store under Subscriptions. Deleting your JilChat account does not cancel a subscription.
I cannot get into my account, what now?
JilChat has no password of its own; sign-in runs entirely through Twitch. If it hangs, sign out of JilChat once and back in. If that does not help, check under Twitch → Settings → Connections whether JilChat is still listed as a connected app.
How do I report a bug?
Through the feedback form inside the app. It attaches device and version details automatically, which cuts out a round of questions. The Discord or an email to [email protected] work too.